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FAQ
What services does Taqnia Link offer?
Taqnia Link provides a wide range of services, including Cloud Integrated POS Systems, CCTV security solutions, IoT smart home systems, access control and time attendance, network and IP telephony, ICT and IT support, GPS vehicle tracking, and fuel management systems.
What industries do you serve?
We cater to various industries, including cafes, restaurants, ladies fashion tailors, gents tailors, laundries, commercial, retail, healthcare, logistics, education, and more. Our solutions are scalable to fit businesses of all sizes.
Do you offer customization for your solutions?
Yes, we provide tailored solutions to meet your specific needs and business requirements, ensuring optimal functionality and efficiency.
Is your customer support available 24/7?
Absolutely! Our dedicated support team is available around the clock to assist you with any inquiries or technical issues.
How secure are your systems?
Security is our top priority. We use advanced encryption, firewalls, and other robust security measures to ensure the safety of your data and operations.
Can your solutions integrate with existing systems?
Yes, our solutions are designed to seamlessly integrate with your current infrastructure, ensuring a smooth transition and compatibility.
Do you provide installation and training?
Yes, we offer professional installation services and comprehensive training to ensure you and your team are fully equipped to use our solutions effectively.
What areas do you serve?
Taqnia Link serves clients locally, regionally, and globally. Contact us to check availability in your area.
What are the benefits of your GPS vehicle tracking and fuel management system?
Our system helps you monitor fleet movement in real time, optimize routes, reduce fuel wastage, and improve overall operational efficiency.
How do I get started with Taqnia Link?
Simply visit our Contact Us page or call us directly. Our team will guide you through the process and help you choose the right solutions for your needs.
Are POS hardware devices included in the subscription price?
No, POS hardware devices (e.g., terminals, receipt printers, barcode scanners, and cash drawers) are sold separately. Our subscription plans cover the POS software features only. For hardware pricing and compatibility, please contact our sales team.
What’s the difference between monthly and yearly subscription plans?
Monthly plans are billed on a monthly basis, providing flexibility. Yearly plans offer significant savings (up to AED 989) and include additional benefits, such as extended free post-sales support.
Can I switch between monthly and yearly plans?
Yes, you can upgrade from a monthly to a yearly plan anytime to take advantage of savings and additional benefits. Please note that switching from a yearly plan to a monthly plan is subject to terms and conditions.
Is there a free trial available?
Yes, our Free Plan allows you to test the basic features of our POS system without any commitment. Upgrade to a paid plan anytime to unlock premium features.
Are there any setup fees for paid plans?
No setup fees are charged for Starter and Professional plans. For yearly subscriptions of the Professional or Enterprise plans, we also include free post-sales support for added value.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription anytime. However, refunds for unused periods in yearly plans are subject to our refund policy.
What payment methods do you accept?
We accept payments via credit card, debit card, and bank transfer. Please contact our Sales department for specific payment-related queries.
Are there any hidden charges?
No, there are no hidden charges. The pricing listed for each plan is transparent, and any additional services, such as hardware purchases, are clearly communicated.
Can I customize a plan for my business?
Yes, we offer custom solutions for large businesses with specific needs. Contact our sales team to discuss your requirements.
What does the free post-sales support include?
Free post-sales support includes assistance with software setup, training for your team, troubleshooting, and answering questions to help you maximize the use of our POS system.